Civic Assistance System is a suite comprised of all-in-one mobile app , text and chat
based reporting along with a powerful cloud based backoffice solution that has A.I
as its core foundation designed to support handling
of 311 non-emergency requests from the citizens
REPORTINGCAS Mobile App (Geo Location Aware)
Facebook Messenger (Geo Location Aware)
AWARENESSVicinity based Alerts
Geo Search & Filters
Citizen Reward Points
BACKOFFICEA.I driven request handling
Advanced Service Desk
Workflows and Rule Engine
Custom Forms & Lists
Facility Management & Inspections
Smart Devices (IoT) Integration
Omni Channel Reporting
No matter where the caller is, as long as the caller has a mobile phone with minimum connectivity,
there is a way to report civic issues with the least amount of effort
We provide white label civic assistance mobile app, a facebook ai agent and
SMS gateway integration along with the ability to capture evidence in the form of pictures and other media files.
Geo Location Awareness
When it comes to reporting civic services request, mobile app and facebook ai agent picks up requester's precise location through gps which saves time and cost compared to the traditional 311 reporting model.
Visualise service requests on a map
Citizens can view service requests on the map and see at a glance what is happening in their neighbourhood.
They are alerted automatically whenever there is a new report or any type of civic request which they choose to follow.
With the CAS mobile app, they can view the location of the civic request in the map,
see the proximity of issue from their current location and follow
Step into A.I.
Handles most commonly reported non-emergency request types
Automates the routing of service requests to departments and staffs
Escalates to human agent smartly
Detects duplicate incidents and non-emegerncy requests
Auto-Priotize different requests types based on their vicinity
Leverage the power of connected smart city devices
Make nearby citizens automatically aware in the CAS app when:
A smart streelight goes down
A traffic signal stops working
A trash pickup is overdue
The possibilities are limitless....
Explore all the features
We created CAS with all 311 service requests needs in mind.
That's why you will find on our platform all the features to help
you assist in making your city smarter and stronger
That can be redeemed while availing various paid civic services giving local governments a chance to appreciate the good samaritans and motivate everyone
Find specific civic issues within a geographical region
On Demand Analytics
Lets citizen know the crucial performance indicators at any given time
Cloud Service Desk
24x7x365 online service agent with zero downtime powered by a full blown cloud service desk solution that supports custom forms, workflows, rules engines, SLAs and much more
Facility Management & Inspection
CAD based facility management and inspection solution with integrated ipad app supporting various inspection standards
Comment, Follow, Track Status and allow citizens to interact with staff over any service request
Citizens can receive emergency notifications for natural disasters and other public safety alerts through all the mobile app, facebook messenger, SMS and an automated voice call
We consult and allow our API to be able connect to various line of business applications like IBM Maximo, SCADA systems, ERP and many more
As a SaaS software, we never stop improving the platform. We roll out new features making immediately available to you